Just coming off the radio show, Living Smart and Well, with my guest Katherine Giovanni, author of Above and Beyond, I was standing at a registration desk in a hotel and saw a clear demonstration of less than Above and Beyond customer service. An elderly gentleman had a telephone number on a card and asked [...]
Do you remember a time when you left a business shaking your head in dismay because you just could not believe the poor customer service you received? You told yourself, “That’s the last time I’m going in there.” And you've never gone back! Boomer women as you go through your life you’re discovering that many [...]
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