Do you remember a time when you left a business shaking your head in dismay because you just could not believe the poor customer service you received? You told yourself, “That’s the last time I’m going in there.” And you’ve never gone back! Boomer women as you go through your life you’re discovering that many aspects of customer service are missing; from the way the telephone is answered to the delivery of goods.
Inez Bracy’s guest Katherine Giovanni, author of Going Above and Beyond, will share tips on delivering customer service like a Concierge. Katherine believes that Concierge customer service gives you the ‘edge’ you’re looking for in today’s competitive global society.
Overlooking the importance of customer service can and often does have dire consequences.
How would you handle it if you discovered that your company/business falls into the lackluster customer service realm?
Be sure to listen to Living Smart and Well today, February 1 at 12 noon ET for creative tips and ideas to offer concierge customer service in your business.
From Donna Seebo’s Monthly Newsletter “The only graceful way to accept an insult is to ignore it. If you can’t ignore it, top it; if you can’t top it, laugh at it; if you can’t laugh at it, it’s probably deserved.” ~~Russell Lynes
This past Saturday my friend Marcia and I were cruising through a local craft store preparing for some upcoming events that needed a creative touch. Once we decided we had everything we needed we headed to a cashier to pay for our purchases. Little did we know that we were soon to witness an exhibition of temper tantrum unparalleled in our shopping experiences.
” At an adjacent cashier position we could hear a conversation happening and within a couple of minutes a female customer, in her forties I would estimate, started raising her voice in anger with the cashier. Her voice got louder and louder until she was yelling at the top of her lungs, “Get the manager! You are so stupid! I want the manager right now!”
The manager did come, was patient, cordial and offered to accept the return.
“Civility is never out of style, contrary to some persons demonstrations, and the more we can support it by example then obnoxious individuals will have to go somewhere else to get satisfaction. . My hat is off to the cashier and manager who kept their cool, resolving a most unpleasant situation in a courteous, upstanding manner.”
Have a fabulous day and should you have a rough moment always remember, chocolate is your friend and better yet, don’t forget the chocolate martini’s!
Donna Seebo’s Newsletter via Daya Devi-Doolin
Daya,
Thanks so much for sharing. This shows what happens when we let our emotions run wild! Kudos to the staff for remaining poised and handling the situation efficiently.